Refund / Billing Policy

Effective date: April 17, 2013. This policy explains how billing, order confirmation, and refund requests are handled for digital report purchases on dieto.kz.

1. Billing Model

dieto.kz sells one-time digital diet reports. Users are charged once per completed order. There are no recurring subscriptions unless explicitly stated at checkout.

2. Payment Processing

Payments are processed by Paddle, which acts as merchant of record. The final charge amount, currency, taxes, and payment details are displayed during Paddle Checkout before the user confirms payment.

3. Digital Delivery

After successful payment, the purchased report is made available through a report link, on-site access, downloadable PDF, or a combination of these methods. Delivery is considered completed once the report becomes accessible to the user.

4. Refund Window

Customers may request a full refund within 14 days of the original purchase date.

5. How Refunds Are Handled

All payments are processed by Paddle as merchant of record. Refund requests are handled through Paddle and are returned to the original payment method.

6. How to Request a Refund

To request a refund, use the refund link in your Paddle receipt email or contact support@dieto.kz with your report ID, order ID, purchase date, and a short explanation of the issue.

7. After the 14-Day Window

Refund requests made more than 14 days after the original purchase date are not eligible for a refund.

8. Processing of Approved Refunds

Approved refunds are processed by Paddle back to the original payment method. Processing times may depend on Paddle, the payment method used, and the customer's bank or card issuer.

9. Chargebacks

Users should contact us first before filing a chargeback whenever possible. Filing an unjustified chargeback after successful digital delivery may result in report access being revoked and the dispute being defended using available delivery, access, and transaction records.